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TERMS AND CONDITIONS

SMS Acceptable Use Policy

Acceptable Use Policy

This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by Wonderland Tree Care, Inc. (“Wonderland Tree Care, Inc.,” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services.

Consent Requirements

Obtaining Consent:
You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes:

  • A clear, affirmative opt-in (e.g., checking a box or submitting a web form).
  • Disclosure of the type and frequency of messages.
  • A link to this AUP and our Privacy Policy.

You must retain a record of consent, such as a timestamp or signed agreement.

Sample Opt-In Language

“By checking this box, you consent to receive text messages from Wonderland Tree Care, Inc. regarding your account and services. Up to 10 msgs/month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.”

Revocation of Consent (Opt-Out)

Users can revoke consent at any time by replying with standard opt-out keywords (e.g., “STOP”, “UNSUBSCRIBE”). One final message may confirm opt-out. No further messages may be sent without new consent.

Identification

All outbound messages must clearly identify Wonderland Tree Care, Inc. as the sender, unless they are part of an ongoing conversation initiated by the recipient.

Message Content Restrictions

You may not use our Services to send or facilitate content that includes:

Unsolicited or Spam Messages

  • Advertising or promotional messages without explicit user consent
  • Purchased phone lists or shared third-party consents

Illegal or Restricted Content

  • Child exploitation material
  • Hate speech or incitement to violence
  • High-risk financial services (e.g., payday loans, crypto schemes)
  • Debt relief or credit repair services
  • Cannabis, CBD, or other controlled substances
  • Prescription drugs without a license
  • Gambling or betting content
  • "Make-money-fast" or deceptive income claims

SHAFT Content

  • Sexually explicit material
  • Hate-based content
  • Alcohol promotions
  • Firearms and ammunition sales
  • Tobacco or vaping products

Fraudulent or Malicious Content

  • Phishing or impersonation
  • Malware, spyware, or viruses

Evasion and Abuse

You may not:

  • Use URL shorteners from shared public domains (e.g., Bit.ly)
  • Misspell keywords or evade detection filters intentionally
  • Send similar messages from multiple numbers (“snowshoeing”)
  • Alter headers or spoof sender identity

Frequency and Reconfirmation

If you send recurring messages, you must:

  • Inform users of the frequency
  • Include regular reminders about opt-out options
  • Reconfirm consent periodically as required by law

Enforcement

Violations of this Policy may result in:

  • Warning or temporary suspension
  • Termination of access to messaging services
  • Reporting to telecommunications carriers and regulatory bodies

We reserve the right to amend this Policy at any time. Continued use of the Services indicates acceptance of the most current version.

Privacy and Data Usage

We do not share SMS opt-in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy. For questions about this Policy, contact us at the email address listed in the footer of this website.

SMS Terms & Conditions

These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging Services”) provided by Wonderland Tree Care, Inc., (“Wonderland Tree Care, Inc.,” “we,” “our,” or “us”). By opting into our Messaging Services, you agree to these Terms.

Brand Name

Wonderland Tree Care, Inc.

Types of Messages You May Receive

By opting in, you may receive:

  • Appointment reminders
  • Account notifications
  • Product or service updates
  • Customer support communications
  • Promotional and marketing messages (only if consented to)

Message Frequency

Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt-in.

Message and Data Rates

Standard message and data rates may apply. Please contact your carrier for details.

Opt-Out Instructions

Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Customer Support

  • Text HELP for assistance
  • Email: Listed in the footer of this site
  • Call: Phone number listed in the footer of this site

Privacy & Data Use

Your number and opt-in information will never be sold or shared for third-party marketing. See our Privacy Policy for details.

Changes to Terms

These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes.